Transforming customer experiences

We help the best brands in the world create competitive advantage through people-based customer experiences

Merkle launches as new brand in the DACH region

A new customer experience management company

Together we shape the communication of the future

Together we shape the communication of the future

Our holistic service offering to drive your digital success

CX Consulting

Data Transformation

Digital Transformation

News

Salesforce Digital 360 webinar. Bossard e-commerce. Pharma trends 2021.

Adobe Summit: The future of customer experience is waiting for you.

Learn how to create exceptional customer experiences at the free online event April 27-29.

We are more than 1200 experts celebrating diversity

Namics by Tom Zünd Photography — We love partying – especially when the Merkle band is on stage

We love partying – especially when the Merkle band is on stage

Namics Mitarbeiterin arbeitet im Bistro in Frankfurt — Work wherever you like to – at your desk, in the café or at home

Work wherever you like to – at your desk, in the café or at home

Jobmesse-Hamburg — The joy within our daily work is our main focus

The joy within our daily work is our main focus

Become part of the team

Discover our culture and job opportunities

Journey Orchestration Illustration

Customer Journey Orchestration

From maps to journeys: Learn in our whitepaper how journey orchestration helps your business to deliver seamless customer experiences

Success stories with our customers

Together we shape the communication of the future

Together we shape the communication of the future

Interior expert on its way to a smart multichannel retailer

Interior expert on its way to a smart multichannel retailer

Discover how a robotics pioneer became a digital innovator

Discover how a robotics pioneer became a digital innovator

We are celebrating over 10 years of successful cooperation

We are celebrating over 10 years of successful cooperation

From traditional manufacturer to digital trendsetter

From traditional manufacturer to digital trendsetter

New website and integrated customer portal

New website and integrated customer portal

Digitalized, data-driven and customer-centric marketing automation

Innovative e-commerce for B2B customers at Bossard

Innovative real estate app for Livit

Diver – Underwater Universe Experience

Website relaunch with fullservice package

Elevation through digital efficiency

New 360-degree perspective on customers

Smart all-in-one solution for the credit card provider

Integrated brand experience, more conversion

Experience platform for unique brand communication.

NIVEA MEN Deep: With E-sports to successful product launch.

Analytics Unlocked: Data-based campaign management.

Ingenuity: employees become ambassadors.

Coffee Mug: Internal communication as infotainment.

New online platform for financial and insurance services.

Audi. Rapid launch campaign in blockbuster style.

360° customer view for the real estate specialist.

ABB Formula E: Rapid start of an electric mobility partnership.

Realisation of new business model Clyde in only 6 weeks.

Perfectly personalized customer journey.

Brilliant CRM for impressive jewellery.

Exclusive digital brand experience for Bucherer.

Economic news to go with app "FuW jetzt".

Brand identity becomes a digital experience.

Modern financial platform for global bank.

Salesforce Pardot for successful lead nurturing.

Content services for 42 markets.

Digital journey through 100 years of history.

New modern B2B shop for KOCH.

Successful influencer campaign for the 70th anniversary.

New website shows digital excellence.

New scanning-app for ski pass vouchers.

Mission “Hoval Digital”: reaching the next level.

iMpuls Coach: The fit web application.

Holistic user experience for websites and exhibitor search engines.

Health insurance "to go” with new Visana app.

Fresh and emotional: New portal for Famigros.

New online experience for the holiday region Graubünden.

Viva Kids: Digital experience of saving money for children & parents.

Infotainment platform “MyBonviva” boosts customer loyalty.

Campaign success with customer journey targeting.

Cross-media campaign achieves 50% more insurance closures.

Clear and simple: brand identity becomes digitally perceptible.

Modern web presence for technology expert.