Together we inspire transformation.

We believe the future of customer experience is personal: informed by data, powered by technology and delivered through creativity.

Who we are

We are a full-service and data-driven customer experience transformation business that partners with Top 500 companies in the DACH region (Germany, Austria, Switzerland) and also in Eastern Europe.

Together we are shaping the digital future, driving change and providing clients with a truly holistic approach. We create a comprehensive and sustainable offering in digital transformation consulting and customer experience management. Our connected network of over 1400 digital enthusiasts provides expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile and CMS. 


digital enthusiasts

Unlock your full potential

Merkle is the market leader in Customer Experience Transformation in the DACH region. Originating in Switzerland, we have been created via the partnership of Namics and Isobar, two leading full-service digital agencies.  

We bring you 360º customer experience management. 

  • digital specialists

  • locations

  • countries


What we do

We turn potential ideas into results

We think, we imagine, we analyse, we draw, we code, we test. Above all, we do, because magic only happens when you invest with passion.

We help the best brands in the world create competitive advantage through people-based customer experiences

We believe in the power of people

Our recipe for success: One team. We work in interdisciplinary teams and closely together with our clients to go beyond the ordinary. We stick together, connect the dots and inspire others to unlock full potential – of a person, project or product… whatever the opportunity.

Together we explore and unleash your true potential

We bring your powerful potential to life

You will find us located throughout the DACH region in different locations across Germany, Austria and Switzerland and also in the Czech Republic.

We also have our quality shore centres in Portugal and Serbia.

Map showing Merkle's 16 locations in the DACH and 16 in the EMEA region
Merkle has 16 locations in the DACH region and 16 more in EMEA

Our ecosystem

We are Merkle

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices.

  • people

  • countries


We are a dentsu company

We are the largest brand within the dentsu group which is made up of six brands – Merkle, Carat, dentsu X, iProspect, Isobar and dentsumcgarrybowen.   

Dentsu supports its clients with services and solutions in the areas of Media, Customer Experience Management (CXM) and Creative. 

  • people

  • countries