eCommerce Business Analyst - AEM

Lancy

Company Description

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description

Senior business analyst with strong ability to challenge business requirements, ask detailed questions

  • The consultant will operate in a context where the requirements design needs to:
    • Be comprehensive: our development teams tend not to be proactive in thinking beyond the specs and any gap, even if “common sense” can be missed
    • Have a deployability/configurability approach:
      • Ideally the consultant has experience in international deployments of of B2C web/eCommerce platforms to understand which share of the requirements need to be configurable/localisation to reduce future needs for coding
      • We don’t ask for a full understanding of global country specificities, more for a mindset enabling the right balance between authoring/configurability and frozen/hard-coded rules
  • The resources will often work based on oral or very high level brief from business stakeholders, the ability to run interviews, chase for answers and document the outcome in a structured and readable way is key
  • Proactive and solution-finding attitude: if IT comes back with issues or questions for clarification, the consultant should propose answers / alternative designs to be proactively submitted for business approval
  • Re-usability approach:
    • The consultants will be trained to design system and component library in order to propose requirements design that will maximize re-usability of existing components and minimize build needs

 

  • Key inputs:
    • Business brief (oral or very high level document) from the business team, describing the project’s objectives, expected customer experience, authoring & measurement requirements
    • UX/UI designs from our internal UX/UI team

Our client has a UX/UI design center of expertise, which provides UX flows designs, visual and UI components designs

    • The consultant doesn’t need to have UX/UI design background but needs to understand it in order to integrate these inputs into the requirements specifications and link them with the underlying business logic and data points

 

  • Key deliverables:
    • Business flows and functional requirements specifications
    • Collect feedback and validation from business stakeholders
    • Brief IT and handover specification to them
    • Follow-up build progress
    • Functional test cases description

 

  • Technology landscape:
    • Adobe Experience Manager
    • Bootstrap
    • Gigya
    • Hybris
  • The consultant can be based outside of Switzerland, on a European time zone

Qualifications

- Strong Business Analyst records 

- Large international organization experience

- Good communication skills in English language 

- Technology based projects experience

Additional Information

You can be based remotely 

You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.

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