We Dream. We Do. We Deliver.
As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies.Â
Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.
Our business includes to a large extent the integration and adaptation of standard software along the tasks in our customer projects. In order to meet different requirements, we rely on long-term partnerships with leading technology providers.
We are looking for an enthusiastic Customer Experience Lead to join our team of eCommerce. You will be responsible for the management, planning and activation of new experiences.
Based on the eCommerce team priorities the CX lead will own various priority topics including New features or updates to existing pages and features. The CX Lead will be responsible to develop the Business requirements, Business Case, and collaborate with multiple stakeholders to plan the launch of such feature according to the release schedules. The CX lead will be responsible to brief the UX & Design teams to produce the designs, provide feedback and approve the deliverables. The CX lead will also be responsible to approve the Functional specifications of said features.
Life as Customer Experience Lead at Merkle:
What we are looking for in you?
Additional Profile details:
Why you should work with us?!
With us, you will become part of:Â
And we offer even more!
Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience. At the point of application, the candidate must have the legal right to work in Spain as we are unable to sponsor visas at this time.
As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.