Salesforce Business Analyst


Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger of Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet, and CMS. We are part of the global Merkle brand, the largest brand within the Dentsu group, which shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description

Main Responsibilities:

  • Leading consultative engagements with clients on the business processes analysis and digital transformation related to their needs
  • Transform business requirement into functional specifications and user stories ready for development
  • Document quality assurance expectations and ensures deliverables meet client business expectations
  • Act as a solution advocate and trusted advisor for all stakeholders
  • Ability to manage multiple client engagements and working with associated team members
  • Leading client requirement workshops, based on best practice business analysis methodologies


Qualifications and Experience:

  • Master degree or above in IT, Engineering, Business Administration / Economics or others
  • 4+ years IT experience
  • 4 Salesforce certifications, including Administrator & one Consultant certification
  • Ability to interact with customers (from all spectrum) to ensure that the service is polite, efficient, and responsive
  • Able to translate IT language to a broader (less IT) public
  • Lead document functional and non-functional requirements as user stories, complying with business analysis best practices
  • Lead analysis and ability to map and document business processes
  • Gather high-level project requirements and assemble scope according to project
  • Capacity in configuring Core Salesforce Platform Clouds (Sales, Service, Community), for tasks not requiring custom development
  • Fluent English, written and spoken;
  • Intermediate B2-level French, written and spoken, any other language is a plus;
  • Open for travel up to 25%;

Additional Information

Company Culture:

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through the home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench, or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs, and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

All your information will be kept confidential according to EEO guidelines.

You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.

Maybe these jobs are of interest to you?

We currently do not have any vacancies for the current selection.