Senior Client Director - Austria - Vienna

Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Are you ready to push the boundaries of digital change and join a growing team with an amazing work environment?

If yes, we are growing our Business / Account Management teams and we are searching for our new colleague to join us in Vienna, as a Senior Client Director to take ownership of the day-to-day client relationships and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with clients.

Job Description

3+ years experience in client and account management in a leading position in Digital and datadriven marketing, Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Transformation strategy, Commerce, Mobile, Social Media, Intranet and CMS
Proven track record in building strong client relationships as a trusted advisor with senior client and industry stakeholders
Management of clients and delivering innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clients
Deepens the relationship to ensure retention and growth
Manage teams to ensure they also build strong relationships with their counterparts to deliver outstanding client service
Immerses self and team in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service
Uses account plans to stimulate and track future work; manages resources effectively
Understands client commercial framework and works with senior account leadership to ensure business is run profitably
Improves client satisfaction to expand existing revenue streams and build new ones
Excellent business sense, problem solving, and analytical skills
Translates agency strategy into innovative, executionable business plans for own client that deliver business value
Active network in the Austrian Marketing/Marketing Technology industry
Strong work ethic & high energy
German-native and English-fluent

Qualifications

Insights:

You will be part of our wider Business / Account Management Team (that is now covering few countries) and responsible for the Sales Team’s success in Austria
You will display commitment to achieving quarterly and annual sales targets by leveraging existing professional sales skills and experience
You will establish a position as a trusted advisor within the Marketing Technology/Software as a service sector
And prospect for new Marketing Technology opportunities within assigned accounts
Drive effective presentation/proposal/quote preparation and manage the overall opportunity process
Develop and maintain strong client relationships to fully understand of the client's business goals, identify their needs and offer appropriate solutions
Act as a consultant to our clients, sharing knowledge and resources to keep the client informed of market trends in their vertical market
Provide excellent service to our clients and ensure a strong customer satisfaction with our solutions
Leverage the client relationship to identify and qualify forward-thinking, high-impact opportunities for both the client and Merkle
Collaborate with the broader Merkle team to develop practical and cost-effective solutions that meet the client's objectives
You will be working within an Agile development environment
And collaborating with colleagues onshore and offshore on a day-to-day basis.

Additional Information

With us, you will become part of:

An international team, where you can gain new/relevant experience
A dynamic environment where you will never happen to fall into a routine work
Possibility to grow
Start-up agile atmosphere
Friendly international team of creative minds

And we offer even more!

Numerous fringe benefits (annual ticket Wr. Linien, meal allowance, MediClass private doctors, etc ...)
Laptop and Mobile Phone
Sick Days according to the local labour law
Targeted training and further education as part of the Dentsu Academy
Flexible working hours (flexitime & home office)
Attractive working atmosphere in a committed, dynamic team
Regular employee and team events
Exciting environment in an up-and-coming market and international network
A responsible company, that grew to be a low carbon one, with 100% renewable energy.
New modern office in Viertel Zwei, right next to Vienna's Prater

Apply now