Senior Customer Success Manager


Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger between Namics and Isobar - two leading full-service digital agencies. 

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Are you ready to push the boundaries of digital change and join a growing team with an amazing work environment?

Our business includes to a large extent the integration and adaptation of standard software along the tasks in our customer projects. In order to meet different requirements, we rely on long-term partnerships with leading technology providers.

Job Description

The purpose of this role is to drive and oversee the delivery of our business transformation projects to ensure that the objectives outlined are clearly defined and achieved within the agreed time, cost and quality constraints. The role will manage projects focused on communication areas including Marketing , internal , communication assets, templates creation, communication plans definition and execution, etc.

Can be based in either Prague or Brno.


  • 3+ yrs of experience in project management (ideally having experience in area of marketing, communications and internal operations and processes)
  • Detail-oriented individual, with a can-do attitude
  • Think and act Agile;
  • A responsible, reliable, organized and with a professional PM, with great communication skills
  • Someone who is willing to help and enjoys being independent and taking ownership;
  • Acquired PM Certifications (PMP / Prince 2) – while not mandatory, that would also be welcomed.


  • English - Fluent
  • German - Advantageous
  • Others welcomed

Key responsibilities

  • Project Leadership. dealing with stakeholders and members of Transformation/Programme teams and organisation
  • Project Team Management.
  • Project Business Case and Benefits Management.
  • Project Budget and Cost Management.
  • Governance.
  • Project Plans and Controls.
  • Scheduling and Dependency Management.
  • Project Resource Management.
  • Stakeholder and Communications Management.
  • Project Risks and Issues Management.

Additional Information

With us, you will become part of: 

  • An international team, where you can gain new/relevant experience.
  • A dynamic environment where you will never happen to fall into a routine work.
  • Career path growth astounding – client grows, our team grow, you grow!
  • Start-up agile atmosphere.
  • Friendly international team of creative minds

 And we offer even more!

  • Brand new offices in Prague with great accessibility.
  • Laptop and Mobile with international tariff even for your private use.
  • Cafeteria of benefits to choose from – life insurance, pension insurance, Edenred Cafeteria and more are coming
  • Meal vouchers.
  • 5 weeks of paid vacation (25 days)
  • Medical advisory system –
  • Soulmio – well-being benefit.
  • We value self-education and learning new technologies, so we support all our team members in obtaining new certifications, attending learning tutorials and conferences etc.
  • Flexible working hours and home-office.
  • Opportunity to travel.
  • We have an employee breakfasts regularly. We also enjoy beer or wine and we create a lot of opportunities to get together for those who enjoy life outside of work as well.
  • We value self-education and learning new technologies, so we support all our team members in obtaining new certifications, attending learning tutorials and conferences etc.
  • Relocation support for candidates outside of the Czech Republic if needed.

If interested in this VERY rewarding opportunity, please contact me as soon as possible to discuss in more detail.

John Armitage
Senior Talent Acquisition Business Partner – Merkle


You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.

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