Senior Experience Consultant


Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description

  • You will be responsible for creative and smart digital concepts and solutions while considering the requirements of our clients as well as the needs of the respective target group
  • You will find and extract insights from user research activities (interviews, field studies, usability tests) and thereby create the basis for user-centered design 
  • You will transform comprehensive content and complex processes into comprehensible information architecture and create first interface structures (e.g. flows wireframes, prototypes)
  • You will take part in customer workshops and internal ideation workshops (e.g. to prepare pitches) 
  • You will learn from proficient Experience Consultants and Designers and gain more and more responsibility for projects 


  • A completed university degree in computer science, business administration, psychology or design, or a comparable qualification
  • Ideally, first professional experience in the conceptual environment as well as in dealing with user-centered design/design thinking
  • You have both creative as well as analytical thinking skills and are able to understand complex processes and connections
  • High level of quality awareness – you appreciate the finer details but don’t get lost in them
  • You’re a communication talent and team player
  • You have a solid technical know-how of current web technologies
  • You have a keen eye for design as well as a sense for trends in the UX environment 

Additional Information

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

Dusica Velickovic
Senior Talent Acquisition Business Partner
Phone:  +381 69 789 039

You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.

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