Senior Salesforce Business Analyst


Company Description

We DreamWe DoWe Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. 

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Are you ready to push the boundaries of digital change and join a growing team with an amazing work environment?

If yes, we are continuing to grow our Salesforce Solutions team and we are searching for our new colleague to join us in Prague, as a Senior Salesforce Business Analyst.

Job Description

  • Analysis and Requirements Definition. Employs a range of tools and techniques to gather business and user requirements against the clear objectives articulated for the project. Determines the need and value of performing the activity based on the context. Employs a range of tools and techniques to map 'As-Is' and To-Be' business processes/capabilities.
  • Business Solution Design and Development. Engages with requisite stakeholders to ensure business systems, workflows and processes contribute to target operating model/capability. Ensures that activities within project are mapped to ensure that they are delivered effectively and work in partnership with domain experts e.g. Enterprise Architects, Systems Analysts, where applicable, to translate business needs into solutions, work with technical leads to ensure business needs are translated into the technical solutions. 
  • Stakeholder Engagement. Engages with business owners, business change managers, users and other identified key stakeholders, as required, to ensure alignment of project requirements and solution/capability design. Monitoring deliverables and ensuring timely completion of projects. 
  • Impact Analysis and Estimation. Identifies potential consequences of a change and estimates what needs to be modified to accomplish that change and focuses on defining changes within the scope of the overall project design, to the requisite quality with appropriate level of effort required depending on change defining. 
  • Business Change. Works closely with Business Change Managers and improvement teams with identification of enhancements and associated solutions to ensure that defined project outputs are delivered. 
  • Frameworks, Tools and Documentation. Provides advice and guidance to the project team on application of methodologies; operating model; functional specification; user cases; user stories; defect analysis; forms and templates appropriate for organizational context and project. Performing user acceptance testing. 
  • Mentoring. Providing leadership, training, coaching, and guidance to junior staff. 
  • Staying up to date on the latest process and technology advancements to automate and modernize systems. 


  • Minimum 4 years’ experience with Business Analysis 
  • Experience with JIRA/Confluence/ Architect or with similar tools 
  • Experience with Enterprise Application or CRM/ERP analysis 
  • Experience with requirements gathering and data analysis 
  • Knowledge of CRM / Salesforce platform 
  • Knowledge of Data Model design, and data segmentation 
  • Experience with BPMN/BPEL and or UML 
  • Great communication and presentation skills 
  • Fluent in English written and spoken 
  • Knowledge of Czech, German or French is an advantage 
  • You should be a great team player (100%)

Additional Information

With us, you will become part of:

  • An international team, where you can gain new/relevant experience
  • A dynamic environment where you will never happen to fall into a routine work
  • Possibility to grow
  • Start-up agile atmosphere
  • Friendly international team of creative minds 

And we offer even more!

🏜 5 weeks of vacation + 3 wellness days
❀️ 2 Volunteering days to share the kindness of your heart with others
⏰ Flexible working hours and home office
🎯 Fully covered certifications in Salesforce, Adobe, Microsoft, etc.
πŸŽ“ Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions
🐢 Pet friendly offices
πŸ’Œ Edenred meal and cafeteria points
🍹 Team events: company parties, monthly breakfasts, and pub quizzes
πŸ₯ͺ Snacks and drinks at the office
πŸ’Έ Rewarding referral bonus programmes
πŸ’» Laptop + all required hardware/equipment needed
πŸ“ž Corporate mobile phone subscription

Diversity & Inclusion

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.