Senior Salesforce Business Analyst

• Analysis and Requirements Definition. Employs a range of tools and techniques to gather business and user requirements against the clear objectives articulated for the project. Determines the need and value of performing the activity based on the context. Employs a range of tools and techniques to map 'As-Is' and To-Be' business processes/capabilities.
• Business Solution Design and Development. Engages with requisite stakeholders to ensure business systems, workflows and processes contribute to target operating model/capability. Ensures that activities within project are mapped to ensure that they are delivered effectively and work in partnership with domain experts e.g. Enterprise Architects, Systems Analysts, where applicable, to translate business needs into solutions, work with technical leads to ensure business needs are translated into the technical solutions. 
• Stakeholder Engagement. Engages with business owners, business change managers, users and other identified key stakeholders, as required, to ensure alignment of project requirements and solution/capability design. Monitoring deliverables and ensuring timely completion of projects. 
• Impact Analysis and Estimation. Identifies potential consequences of a change and estimates what needs to be modified to accomplish that change and focuses on defining changes within the scope of the overall project design, to the requisite quality with appropriate level of effort required depending on change defining. 
• Business Change. Works closely with Business Change Managers and improvement teams with identification of enhancements and associated solutions to ensure that defined project outputs are delivered. 
• Frameworks, Tools and Documentation. Provides advice and guidance to the project team on application of methodologies; operating model; functional specification; user cases; user stories; defect analysis; forms and templates appropriate for organizational context and project. Performing user acceptance testing. 
• Mentoring. Providing leadership, training, coaching, and guidance to junior staff. 
• Staying up to date on the latest process and technology advancements to automate and modernize systems. 

• Minimum 4 years’ experience with Business Analysis 
• Experience with JIRA/Confluence/draw.io/Miro/Enterprise Architect or with similar tools 
• Experience with Enterprise Application or CRM/ERP analysis 
• Experience with requirements gathering and data analysis 
• Knowledge of CRM / Salesforce platform 
• Knowledge of Data Model design, and data segmentation 
• Experience with BPMN/BPEL and or UML 
• Great communication and presentation skills 
• Fluent in English written and spoken 
• Knowledge of Czech, German or French is an advantage 
• You should be a great team player (100%)

With us, you will become part of:

• An international team, where you can gain new/relevant experience
• A dynamic environment where you will never happen to fall into a routine work
• Possibility to grow
• Start-up agile atmosphere
• Friendly international team of creative minds 

And we offer even more!

🏜 5 weeks of vacation + 3 wellness days
❤️ 2 Volunteering days to share the kindness of your heart with others
⏰ Flexible working hours and home office
🎯 Fully covered certifications in Salesforce, Adobe, Microsoft, etc.
🎓 Full access to Dentsu Academy, LinkedIn Learning, on-site learning sessions
🐶 Pet friendly offices
💌 Edenred meal and cafeteria points
🍹 Team events: company parties, monthly breakfasts, and pub quizzes
🥪 Snacks and drinks at the office
💸 Rewarding referral bonus programmes
💻 Laptop + all required hardware/equipment needed
📞 Corporate mobile phone subscription

Diversity & Inclusion

Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.