Senior UX Consultant

Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description

You are responsible for envisioning and shaping first-class, innovative digital touchpoints.

Being the connecting piece between business goals, user needs, and technical implementation you collaborate deeply with CX strategists, designers, and developers, always acting as advocates for users’ needs throughout the entire process.

Your tasks

You’ll be responsible for developing complex, interactive solutions for big, well-known clients
You translate visions and ideas into ambitious design concepts, control their implementation and take over the technical leadership of the creation team
Navigation concepts are as important to you as a creative guiding idea and an understandable fine specification
You decisively shape our creative portfolio in Portugal, give impulses for excellent design and continuously ensure that innovative ideas find their way into projects
In interdisciplinary teams with consultants, researchers, designers, and developers, you work on exciting and complex issues
With pitches and offers, you take over the lead and convincingly present your concepts and ideas at the management level

Qualifications

You are passionate about digital creation and bring with your extensive knowledge in the areas of human-centered design, information architecture, interaction concept, and usability
A college degree (university or technical college), e.g. Interaction Design, Human-Computer Interaction, Design Management, Strategic Design and Innovation, Customer Experience and Service Design, or a comparable qualification
At least 5 years of professional experience in the design of complex, digital solutions, and applications, preferably in an agency environment
You master the common design and prototyping tools (Figma, Miro, Adobe Creative Suite, ...) as well as creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing ...)
You like to take responsibility, you are decisive and big, complex tasks you see as an exciting challenge
You are passionate about excellent digital cases and are well acquainted with the latest trends and technologies in the UX environment
You are experienced on the customer front and can present your concepts and suggestions with passion and structure
If you have experience as a team leader, that’s definitely a plus

Please send us your portfolio with some case studies of projects that you've rocked in the past (for example insights in the process of solution-finding and product development, product vision, research results, customer journeys, innovation, workshop insights, UX methodologies, wireframes, team set up and the way of collaboration, project length, outcome, final result)