Software support engineer .Net


Company Description

We Dream. We Do. We Deliver.

As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

Job Description

This varied job includes software support, site management with a technical focus on Sitecore (.Net) as well as participation in the on-call service with the following tasks: 

  • Provide deployments of software releases using CI/CD tools, collaboration in projects relevant to operations 

  • Support in operational preparation, e.g. support in setting up the environments (DEV, TEST, PROD), setting up and creating service documentation 

  • Responsibility for the operational running of the software solutions developed by Merkle 

  • Independent incident and problem analysis as well as solving in cooperation with the customer, our development teams and, if necessary, other service providers 

  • Migration, upgrade, setup and configuration of operations tools (ticketing system, monitoring system, etc.) 

  • Independent incident management and processing, handling of service requests incl. quality assurance 

  • Willingness to participate in our on-call service (approx. every six weeks for one week 24/7 on-call service) 


You are a passionate software developer in .NET, know the respective basic software and customer applications and understand the underlying infrastructure. 

  • 2+ years of experience in software support and in dealing with client incidents and with ticketing systems 

  • Basic knowledge of the ITIL framework 

  • Demonstrated experience with debugging  

  • Understanding of Version Control principles and strategies to enable large development teams (experience with Git is a plus)  

  • DevOps knowledge - CI/CD tools and systems  

  • Professional experience in the operation of Internet applications on server infrastructures and / or in the public cloud (Azure, AWS) 

  • Understanding of the network and web technologies used (protocols, servers, databases, etc.) 

  • Good knowledge of a relevant scripting language

  • Good knowledge in the relevant areas for operating and monitoring web-based solutions. 

  • Good verbal and written communication skills in English, client oriented and internally 

  • Strong service oriented and Customer-centric mindset 

  • Structured, independent and comprehensible working style 

Desirable experience  

  • 2+ years of experience in software development C# / .Net 

  • Experience working with Containers, Docker / Sitecore AKS  

  • Some experience with PowerShell  

  • Working Knowledge with Azure DevOps 

Additional Information

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates - regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!

Personal consultancies - we only work with selected partners.

Aleksandar Žišković
Senior Talent Acquisition Business Partner
Phone:  +381 69 789 083

You have questions about the job? Then write us an e-mail.

Merkle Recruiting-Team Deutschland
Our recruiting team is looking forward to hearing from you.

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