KPI TRACKING FOR THE ICRC
Merkle is creating a data dashboard for the NGO to track KPIs and business processes.
At a glance
- 01The challengeEstablishing a consolidated dashboard that displays all relevant KPIs.
- 02Our approachPower BI as the solution of choice and continuous improvement based on client feedback
- 03The resultImproved efficiency due to the visibility on KPIs and Key Business Operations.
Sector
- NGO / Others
Disciplines
- Strategy & Consulting
- Maintenance / Operational support
Year
- 2022
Tech Stack
- Microsoft
Services
- Data Sciences
- Operations
- Digital Strategy
The challenge
Building a comprehensive dashboard with relevant KPI's
The International Committee of the Red Cross (ICRC) operates worldwide to help people affected by conflict and armed violence. In addition, the NGO campaigns for laws to protect victims of war.
The Applications Service Center (ASC) is responsible for carrying out IT maintenance work and was set up by Merkle together with the ICRC. Due to the large number of employees, many processes have to be newly established and KPIs have to be recorded separately.
Therefore, the analysis of business processes is important. The goal is to create transparency regarding the results of the ASC.
Our approach
KPI-Tracking
Data Dashboard
Optimization through co-creation
The result: optimal data visualization thanks to the Dashboard
One dashboard for all areas
The dashboard offers a comprehensive set of data in a clear format. Users can easily navigate to the desired business areas and view their performance from different perspectives.
The dynamic visualization in the dashboard is based on a variety of filters. These cover all possible scenarios. This makes it easy to perform a what-if analysis as well as a critical evaluation.Â
Thanks to the dashboard, all ICRC managers can quickly access important information. This makes it easy to make data-based decisions.
In addition, Merkle is responsible for the further development of the tool. We are constantly working on further optimizing the features - in order to continue to offer the greatest possible added value in the future.
