With the Adobe Experience Cloud we create an inspiring customer experience – and create a novelty in the B2B industry with a white label approach
MANN+HUMMEL is a leading global expert in filtration technology whose products are used in the automotive, food and pharmaceutical industries as well as in public facilities, among others. The group has its headquarters in Ludwigsburg and more than 80 locations on 5 continents.
The global positioning brings challenges: 300 URLs, 100 websites and 56 social media channels – the digital ecosystem of MANN+HUMMEL is very fragmented. Employees and users of the manufacturer of filter systems are confused by this multitude. Almost every location, every division and every brand has its own channels, structures and processes. The solutions are very rigid – the launch of a microsite takes up to six months.
For a unified digital presence and an overarching brand experience, the right technology is needed in addition to a smart strategy. This is where the CODE project comes in (CODE = Customer Oriented Digital Enterprise).
Instead of using a whole raft of tools and systems, employees now benefit from uniform structures and technical solutions. Central to this is the Adobe Experience Cloud, which offers comprehensive tools for the entire customer journey.
The user-friendly authoring platform significantly reduces the workload. The tools are intuitive and easy to use. Thanks to the white-label approach, customised design is quick and easy. This enables the roll-out of a completely new website in only eight weeks. For the MANN+HUMMEL Group websites, we design templates with flexible, standardised components. This way, the portals are uniform and individual at the same time. A specially created design system ensures the perfect creative implementation of the white label concept.
In addition to the MANN+HUMMEL website, the digital presences of the international brands MANN-FILTER and Purolator were also created within a very short time and at comparatively low cost. This approach makes MANN+HUMMEL a pioneer in the B2B sector.
The one hundred websites of the group have become seven overarching portals. They offer MANN+HUMMEL customers an excellent customer experience with personalised content. Exciting storytelling with modern design and intuitive user guidance ensures a fresh online presence.
Thanks to the integrated Adobe Analytics solution, MANN+HUMMEL is learning more and more about its users. This allows the company to continuously develop its digital platforms and adapt them to its own target groups.
MANN+HUMMEL expects the new digital ecosystem to be up to 90 per cent cheaper than before thanks to streamlined processes, uniform structures and less work. Further roll-outs are already planned – unique web presences for a total of five brands are being created within only 12 months. In the future, the group's digital offering will be complemented by its own e-commerce solution.
We accompany MANN+HUMMEL as a strategic partner in the digital transformation and advise on all topics related to the customer journey – from digital marketing to data analysis to e-commerce. In the future, our standardised and globally scalable approach, which has already proven itself with the microsites, will also be applied to the new online shop and the self-service portal. These projects are to be implemented within the next few years.