Intuitive and convenient: app enables flexible access to insurance documents
Visana has set itself apart as a digital service leader among the Swiss health insurance funds by seeking to consistently focus on customers and their needs.
These days, most customers use mobile end devices as their chief mode of communication and expect a round-the-clock service. This is why Visana has developed an app to address this need.
By being responsible for the concept and the visual design of the app, Merkle is able to offer customers a consistent user experience.
In line with Visana’s focus on customers, our approach is particularly user–oriented: