SAP Customer Experience

Customer proximity and success with SAP Customer Experience, Commerce, Customer Experience Marketing Cloud and Cloud for Sales

Strong partners for multichannel excellence

Since 2005, Merkle and SAP Customer Experience have been working closely and successfully together. The digital transformation increases the importance and value of integrated e-commerce solutions. By assisting our B2B and B2C Commerce customers through the entire digitalisation process, together with SAP Customer Experience we establish the foundations for a successful, digital transformation.

With 60 implemented SAP Customer Experience projects Merkle has the status of Silver Partner. We have accumulated our comprehensive know-how in SAP Customer Experience solutions through numerous user-focused projects. Show your products in the best light and create an attractive and integrated customer experience in all channels – with the solutions Commerce, Marketing, Sales, Service and Customer Data. The new SAP Commerce Cloud can now also be hosted in the SAP cloud and can therefore be optimally integrated into existing cloud environments.

SAP CX projects implemented
100.0₊
SAP CX experts
140.0₊
SAP CX certifications
40.0₊

Learn more about the partnership and our offering.

Jens Lauer. SAP CX Solutions Director, Merkle — Jens Lauer is SAP CX Solutions Director at Merkle

Jens Lauer is SAP CX Solutions Director at Merkle

SAP Customer Experience solutions

SAP Customer Experience B2B Commerce

Thanks to the flexibility and functionality of SAP Customer Experience Commerce for B2B, your business customers have the possibility of purchasing in bulk. In addition, buyers receive self-service and account administration options.

SAP Customer Experience B2C Commerce

Strengthen your connection with your customers by enabling them to purchase quickly and conveniently. Your products are available anywhere at any time and an attractive layout enhances your customer appeal.

Gigya

With Gigya’s extension for SAP Customer Experience Commerce, you will turn your online visitors into regular and loyal customers.

SAP Customer Experience Marketing Cloud

Create real-time transparency through the effect of your marketing measures, enabling you to react quickly to changes, and pursue and grasp new business opportunities.

SAP Customer Experience Cloud for Sales

Control leads and opportunities, and obtain faster transactions and higher profits in sales.

SAP Customer Experience Marketing Cloud

Create real-time transparency through the effect of your marketing measures, enabling you to react quickly to changes, and pursue and grasp new business opportunities.

SAP Customer Experience Marketing Cloud

Create real-time transparency through the effect of your marketing measures, enabling you to react quickly to changes, and pursue and grasp new business opportunities.